Our Mission

At Kramer Davis Health our mission is to provide individuals with Intellectual and Developmental Disabilities (IDD) the most comprehensive, quality care through innovation, compassion, and integrity. We are health advocates and trusted partners where families and adults with IDD feel visible, heard, and empowered.

Our Vision

As a national clinic-based system, we aspire to be the leading destination for accessible and seamless transdisciplinary healthcare for people with IDD. Our model represents the future of healthcare, transforming the industry for the better.

Our Guiding Principles

These principles are the soul of our organization and serve as our compass:

• Acceptance: You will always be welcomed here.
• Equity: We deliver quality care for your entire health journey, regardless of need or complexity.
• Trust: We stand by your side, no matter the difficulty of the situation.
• Innovation: Our commitment to our patients keeps us at the forefront of our field.
• Advocacy: We will never stop fighting for you.
• Mentoring: It is our responsibility to teach others what we have learned.

A Culture of Integrity and Purpose

At Kramer Davis Health, our commitment to ethical conduct is a direct extension of our mission.

Our Code of Conduct is not a set of rules we follow because we must — it is a reflection of who we are. It guides how we treat one another, how we serve our patients, and how we remain accountable to the families and communities that trust us.

Our vision for seamless, transdisciplinary healthcare isn’t achievable without a foundation of trust, responsibility, and respect. That’s why our compliance program is grounded in the same values that drive our clinical work:

• Acceptance in every interaction
• Equity across all care experiences
• Trust in relationships and decisions
• Innovation in solutions and problem-solving
• Advocacy for every individual’s voice
• Mentoring through shared knowledge and growth

These are more than just principles — they are the standard we hold ourselves to in everything we do.

By maintaining a culture of integrity and transparency, we not only meet our obligations as a healthcare organization, but we fulfill our deeper promise: to be a place where people with IDD feel visible, heard, and empowered.

If you’d like to learn more about our values and how they shape our approach, please visit our
Mission, Vision & Guiding Principles page.

Commitment to Ethical Conduct

At Kramer Davis Health, we are dedicated to upholding the highest standards of ethical behavior in all areas of care, service, and operations. Our Code of Conduct reflects our shared responsibility to act with integrity, respect, and accountability—always in alignment with our mission to serve IDD through expert, compassionate, and innovative care.

All employees, contractors, volunteers, and affiliates are expected to conduct themselves in a way that honors our values and maintains the trust of our patients, families, and communities.

We expect every member of our team to:

• Represent the organization honestly and accurately
• Uphold ethical business practices and avoid any form of fraud, waste, or abuse
• Use organizational resources prudently and for their intended purpose
• Report financial and operational information truthfully and completely
• Avoid conflicts of interest and disclose any situation that could impair objective judgment

In the course of our work, we may access confidential or proprietary information, including but not limited to:

• Personal health information (PHI)
• Personally identifiable information (PII)
• Financial, operational, or clinical records
• Strategic plans and internal communications

All team members are expected to:

• Access, use, and disclose information only as necessary and with appropriate authorization
• Maintain the confidentiality of patient, staff, and organizational information at all times
• Secure records and data when not in use
• Refrain from discussing confidential information with unauthorized individuals—both inside and outside the organization

This duty to protect confidentiality continues even after an individual’s affiliation with Kramer Davis Health ends. Former employees, contractors, or vendors are prohibited from using or disclosing any confidential or proprietary information obtained during their time with the organization.

Patient Rights and Confidentiality

We are committed to protecting the rights and privacy of our patients:

• Confidentiality: All patient information is kept confidential and shared only with authorized individuals.
• Informed Consent: Patients have the right to receive information about their care and to make informed decisions.
• Non-Discrimination: We provide equitable care regardless of race, color, gender, religion, national origin, disability, or any other protected status.

Specialized Care for IDD Population

Recognizing the unique needs of individuals with IDD, we commit to:

• Person-Centered Care: Tailoring services to the individual preferences and needs of each patient.
• Effective Communication: Utilizing appropriate communication methods to ensure understanding.
• Advocacy: Supporting the rights and inclusion of individuals with IDD in all aspects of care.

Compliance Program Elements

Our comprehensive compliance program includes:

• Written Standards, Policies, and Procedures: Clear guidelines outlining our commitment to legal and ethical standards.
• Designation of a Compliance Officer and Committee: Dedicated leadership overseeing compliance efforts.
• Effective Training and Education: Regular training programs for all staff on compliance policies and legal requirements.
• Open Lines of Communication: Accessible channels for reporting concerns without fear of retaliation.
• Monitoring and Auditing Systems: Regular assessments to ensure adherence to policies and procedures.
• Enforcement of Standards and Disciplinary Guidelines: Clear consequences for violations of the Code of Conduct.
• Prompt Response and Corrective Action: Timely investigation and resolution of reported issues.

Conflict of Interest

At Kramer Davis Health, we uphold the highest standards of ethical integrity, and that includes a clear, proactive stance on conflicts of interest.

All employees, clinicians, contractors, and leadership are expected to act solely in the best interest of the individuals we serve and the mission we carry. Personal interests—whether financial, relational, or professional—must never interfere with, or appear to interfere with, the impartiality of one’s decisions or actions on behalf of the organization.

No individual may use their role, access, or influence at Kramer Davis Health to personally benefit—or to benefit another party—at the expense of the organization, its mission, or its patients.

In any instance where a potential or actual conflict exists, the individual must disclose the matter promptly in accordance with our Conflict of Interest Policy.

Maintaining transparency in these matters is not optional—it is fundamental to preserving the trust placed in us by patients, families, and the broader community. In the field of IDD care, where advocacy, equity, and safety are paramount, there can be no ambiguity in our ethical commitments.

Reporting Concerns

We encourage the reporting of any unethical or illegal conduct:

• Reporting Channels: Concerns can be reported to supervisors, the Compliance Officer, or through anonymous reporting mechanisms.
• Non-Retaliation: Retaliation against individuals who report concerns in good faith is strictly prohibited.

For further information or to report concerns, please contact:
Kramer Davis Health Nashville Compliance Officer: 615-933-5068